Frequently Asked Questions
Everything you need to know about your JW PEI shopping experience.
What materials are JW PEI bags made of?
We are committed to ethical fashion. All JW PEI bags are crafted from high-quality vegan leather made from recycled plastic bottles, ensuring a luxurious feel without compromising our values.
How long will it take to receive my order?
Standard shipping typically takes 7-15 business days depending on your location. Once your order is dispatched, you will receive a tracking number via email to monitor your package's progress.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Please note that shipping costs for returns are the responsibility of the customer unless the item is defective.
Do you ship internationally?
Yes, we ship to over 100 countries worldwide. International shipping rates and delivery times vary by destination and will be calculated at checkout.
How should I care for my vegan leather bag?
To maintain the quality of your bag, wipe it gently with a soft, damp cloth. Avoid prolonged exposure to direct sunlight, heat, or moisture, and store it in the provided dust bag when not in use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.